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Frequently asked questions
Search here among our most frequent questions and answers.
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My Account
The Storebælt Bridge & Brobizz A/S
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Bizz
Current
Invoice & payment
Commuter
ØresundCOMMUTER+
Driving in Norway
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My Account
The Storebælt Bridge & Brobizz A/S
License plate
Bizz
Current
Invoice & payment
Commuter
ØresundCOMMUTER+
Driving in Norway
Business
Tips & offers
The Øresundsbron app
My Account
What do I do if I forgot my password?
How can I check if my contract is active?
How do I update my credit card information?
How do I update my contact information?
How do I register a receipt?
How do I cancel my contract?
How do I unsubscribe from the CLUB Øresund newsletter?
What do I need to do before using a different vehicle than usual?
The Storebælt Bridge & Brobizz A/S
Can I use my discount contract on the Storebælt bridge?
How much does it cost to drive over the Storebælt bridge?
What do I do if I have been charged too much on the Storebælt bridge?
What do I do if I have been charged full price via Brobizz A/S even though I have ØresundGO?
How do I update my payment card for my discount contract with Øresundsbron?
When do I get my discount after adding Storebælt's discount contract?
What is the difference between BroPas and Brobizz?
License plate
Where can I use license plate scanning?
How do I add and remove license plate numbers?
When can I drive over the Øresund Bridge?
Can I use license plate scanning or bizz with a motorcycle?
Can I use a personal license plate on the Øresund bridge?
Bizz
Can I let others use my bizz?
Where can I use my bizz?
Do I need to connect my license plate number to my bizz?
When do I need a bizz?
How do I order, block or replace my bizz?
Can I have more than one bizz in my car?
Current
What happened to BroPas?
Why is the SmutTur discount gone?
Why does Øresundsbron adjust for currency exchange rate?
Invoice & payment
Why have I been charged 359 DKK/555 SEK?
Should I pay the invoice after updating my card information?
Why have I received an invoice?
Why didn't I receive a confirmation email for my online ticket?
Can I pay by invoice?
How do I do download my receipts?
Why did I get a yellow card at the toll station?
How can I pay for my trip across the Øresund bridge?
Can I drive immediately after activating a blocked contract with my payment provider?
What do I do if I have paid too much for my trip across the Øresund Bridge?
What happens if I use a vehicle not connected to a contract?
Are there special rules for vehicles with disability parking permits over the Øresund bridge?
I have received an incorrect invoice from ePass24 / ParkTrade. What do I do?
Commuter
What should I keep in mind as a commuter on the Øresund bridge?
How do I cancel both my ØresundCOMMUTER+ subscription and my ØresundCOMMUTER contract?
How many times can I switch license plate number with ØresundCOMMUTER?
How do I change from ØresundGO to ØresundCOMMUTER?
Can I share my ØresundCOMMUTER with others?
ØresundCOMMUTER+
How do I get ØresundCOMMUTER+?
For how long is my ØresundCOMMUTER+ valid?
How many license plate numbers can I connect to ØresundCOMMUTER+?
What happens if I use a different vehicle than the one connected to ØresundCOMMUTER+?
How many trips can I make with ØresundCOMMUTER+?
What do I need to do if my employer is paying for my commute with ØresundCOMMUTER?
How do I cancel my ØresundCOMMUTER+?
What happens if my payment for ØresundCOMMUTER+ doesn't go through?
Driving in Norway
Does my bizz work in Norway?
When do I need a vehicle declaration?
Where can I find my PAN1 number?
Business
How do we update the contact person on our ØresundBUSINESS contract?
Can we change the VAT number connected to our contract?
How do we, as a business customer, change invoicing method?
What are the rules for transporting dangerous goods?
What are the rules and prices for special transports over the Øresund bridge?
What do I, as an employer, need to do for my employees to get started with ØresundCOMMUTER+?
How can I get Green discount over the Storebælt bridge as a business customer?
Tips & offers
What is Tips & offers?
How do I get access to the benefit program and how much does it cost?
How do I use the Tips & offers?
What do I do if a discount code from the benefit program doesn't work?
How do I unsubscribe from the newsletter?
The Øresundsbron app
How do I download the Øresundsbron app?
What features are available in the Øresundsbron app?
Is the app available in multiple languages?
How do I get notifications about traffic updates and weather?
How do I add or remove a vehicle from my contract?
How do I change my payment details in the app?
Is it safe to use the app for payment?
Can I see my previous trips and payments in the app?
How do I change my contact details in the app?
How do I sign out of the app?
What information does the app collect about me and how is it protected?
How do I contact customer service via the app?
Can I use the app on multiple devices at the same time?
Does the app work when I'm offline?
What do I do if I have forgotten my password?